Shopee PH Review 2017

I just want to share my experience shopping at Shopee. So I got curious when I saw a Facebook ad that Shopee was selling low priced item. So I 

downloaded it from playstore. Shopee app is like a mobile marketplace, buy and sell.

After that I try to browse some some of there products

ang Shopee was a platform for buyers and sellers. Sellers have credit/review points and theres a badge for verified/trusted sellers.Some of sellers have different types of mode of payment. When you view the Seller's page you'll see there Top Products, Recent products and you  can filter it according to what category you like. You can also view the customer reviews per product, which is helpful.s

So I tried to purchase a dress from RitakuFashion

to give it as gift for my sister last May. So this was the product I purchased, worth 200 pesos and it was stated there that it was FREE Shipping. Of course, this was really a good deal so I click the Buy Now button. Then I contact the seller to check if the product is available. You can below our conversation. The payment mode I chose wad BPI online transfer. After my payment, the seller said me to cancel the order. Then I asked why, She said on the shipping fee. And they will pay 165 for that.

Then I was busy and forgot my purchased until the delivery date has come.

I don't receive any parcel. 

So I contacted the seller the next day which is May 17 in the morning.

It looks like she's blaming me for this.

Then I ask for refund, I tried to fill up the refund online form of the app

but It gives me SERVER ERROR

She said that her boss don't make refund for that.

Then I replied that I already paid for the item, It's just like scam because I don't receive anything.She said that they haven't receive any money. I was like desperate to get my money back and contacted the Shopee via Messenger. I called Shopee's telephone number for the first time, the customer representative told me that I should include  my bank account details on my profile so they could transfer the money. After few days, I've checked my account but still i haven't receive my money :(

So I called again and said they will issue a ticket

for this and they will give an update within 24 hours.

So I waited but I don't receive any calls. So after a week I email them, I receieve a auto-generated email.  Then another Customer Representative email me.

As of now, I haven't recieve my money. My concern was still in progress after three months 

I'm still hoping and waiting get my money back.

Overall Review:

Shopee:

Customer Service was not okay but depends on the representative. 

There are some bugs if you use the app, better to use the website.

Sellers:

Just be careful dealing with sellers. Check the reputation/reviews.

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