I just want to share my experience
shopping at Shopee. So I got curious when I saw a
Facebook ad that Shopee was selling low priced item. So I
downloaded it from playstore. Shopee app is like a mobile
marketplace, buy and sell.
After that I try to browse some
some of there products
ang Shopee was a platform for
buyers and sellers. Sellers have credit/review
points and theres a badge for verified/trusted sellers.Some of sellers have different
types of mode of payment. When you view the Seller's page
you'll see there Top Products, Recent products and you can filter it according to what
category you like. You can also view the customer
reviews per product, which is helpful.s
So I tried to purchase a dress
from RitakuFashion
to give it as gift for my
sister last May. So this was the product I
purchased, worth 200 pesos and it was stated there that it
was FREE Shipping. Of course, this was really a
good deal so I click the Buy Now button. Then I contact the seller to
check if the product is available. You can below our conversation. The payment mode I chose wad
BPI online transfer. After my payment, the seller
said me to cancel the order. Then I asked why, She said on
the shipping fee. And they will pay 165 for that.
Then I was busy and forgot my
purchased until the delivery date has come.
I don't receive any
parcel.
So I contacted the seller the
next day which is May 17 in the morning.
It looks like she's blaming me
for this.
Then I ask for refund, I tried
to fill up the refund online form of the app
but It gives me SERVER ERROR
She said that her boss don't
make refund for that.
Then I replied that I already
paid for the item, It's just like scam because I don't receive anything.She said that they haven't receive any money. I was like desperate to get my
money back and contacted the Shopee via Messenger. I called Shopee's telephone
number for the first time, the customer representative told me that I should include
my bank account details on my profile so they could transfer the money. After few days, I've
checked my account but still i haven't receive my money :(
So I called again and said they
will issue a ticket
for this and they will give an
update within 24 hours.
So I waited but I don't receive
any calls. So after a week I email them, I
receieve a auto-generated email. Then another Customer
Representative email me.
As of now, I haven't recieve my
money. My concern was still in progress after three months
I'm still hoping and waiting
get my money back.
Overall Review:
Shopee:
Customer Service was not okay
but depends on the representative.
There are some bugs if you use
the app, better to use the website.
Sellers:
Just be careful dealing with
sellers. Check the reputation/reviews.
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